Course Objectives:

Participants who attend this course will:

• Gain a clear understanding of key principles of mediation and benefits and applications for the workplace.
• Gain a strategic and objective view of the dynamics of workplace conflict and explore five key conflict handling modes.
• Know when, where and why mediation skills are useful as well as key considerations around mediating as a manager or Human Resources Manager.
• Acquire knowledge and practice of key conflict resolving theory and skills.
• Understand the basic structure of a mediation process and be able to apply this appropriately to a conflict in the workplace.
• Have practiced using basic mediation skills in role play situations.

The course will run over two full days and will be followed up with 2 one-to-one sessions of Conflict Management Coaching – a one- to-one intervention to support you in managing difficult conversations and interactions with staff and clients in the workplace.

Time: November 2011.

Cost: €30